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What to do when custom domain activation takes longer than 24 hours?
What to do when custom domain activation takes longer than 24 hours?

Troubleshooting delayed custom domain activation

Updated over a week ago

Setting up a custom domain in Reservio is typically a straightforward process, and any delay in activation is often due to specific configurations.

If you find that your custom domain activation is taking longer than 24 hours, in this article, we'll guide you through identifying the potential causes and taking the necessary steps to expedite the activation process.

Step 1: Verify Your CNAME Setup

First things first, double-check your CNAME (Canonical Name) record. Ensure it's set up correctly and pointing to "" This step is crucial for the proper functioning of your custom domain.

You can verify your CNAME setup through your domain hosting provider's control panel or use freely available online tools like to easily check the CNAME configuration.

If you're unsure about how to set up your CNAME, you can follow this guide on how to set up a custom domain for detailed instructions.

Step 2: Use a Third-Level Domain

Your custom domain should be a third-level domain, such as "". Make sure that you've correctly configured your custom domain with the appropriate subdomain to avoid any delays in activation.

Step 3: Post-Setup Changes and Patience

One important thing to note is that making changes to your custom domain settings after the initial setup can affect the certification process and potentially postpone activation. Therefore, it's crucial to be patient and avoid making changes if the custom domain doesn't work immediately. Changes may lead to DNS propagation delays, so patience is key.

If you've followed these steps and still encounter a delay in custom domain activation, please be patient. Sometimes, it can take a little longer for DNS changes to propagate across the internet. This process can be affected by various factors, including your domain provider and network conditions.

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