If you have activated online payments and receive them from your customers via the booking website, the funds are first processed by our payment provider, Adyen. Once the total amount exceeds the €50 payout threshold, a payout is scheduled for the next business day at 7:00 AM.
Because of this processing flow, the actual transfer to your bank account may take up to 48 hours from the moment the payment is received.
An overview of all payments can be found in the Sales tab - Transactions.
Let's take a look at an example of how the payout works: If your current account balance is €0.00 and you receive a payment of €67 today, the payout will usually be triggered within the next 1-2 business days, provided the minimum payout threshold of €50 is met.
If you are wondering how refunds work in the case of cancellations, please read this guide which describes exactly how this situation is handled.
Are you unsure about payments? Take a look at the Payments section of our Help Centre, where you'll find detailed guides and answers to frequently asked questions.