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Verification requirements
Updated over a month ago

To guarantee smooth and secure payment transactions, it’s essential to provide accurate business registration details. This ensures proper verification and seamless processing of your payments.

Accepted Documentation

You can submit one of the following as proof of your business registration:

  • An official excerpt from the trade register or chamber of commerce.

  • Articles of incorporation or similar foundational business documents.

Key Requirements

The business registration document must meet the following criteria:

  • It must have been issued within the past 12 months.

  • It must be signed and dated by an authorized representative of the company and confirm that the information is up-to-date.

Country-Specific Requirements

European Union

United Kingdom

  • The company name on the registration document must match exactly with the name shown on the bank statement. You can verify and copy the correct name from the Companies House registry.

Gibraltar

Guernsey

Isle of Man

Jersey

Norway

Switzerland

Accepted proof of ID

Globally Accepted Proof of Identity

The following documents can be used as proof of identity:

  • Passport: Must include a signature, a clear photo, personal details, and a visible machine-readable zone.

  • ID Card: Both the front and back are required and must be saved as separate files.

  • Driver’s License: Both the front and back are required and must be saved as separate files.

Country-Specific Proof of Identity

Additional acceptable documents in specific countries include:

  • United Kingdom: CitizenCard, UK proof of age card, or Residence card.

  • EU Countries and Singapore: Government-issued ID card (both front and back required).

Photo ID Requirements

To be accepted, the photo ID must meet these criteria:

  • Ownership: It must be issued in the name of the bank account holder linked to Reservio or any shareholder owning 25% or more of the company’s shares or voting rights.

  • Validity: The document must be valid and not expired.

  • Format: Only physical photo ID documents are accepted; digital versions are not allowed.

  • File separation: For ID cards or driver’s licenses, submit separate files for the front and back.

  • Image quality: Provide a full-color, cropped, and straightened photo of the physical ID.

  • Unacceptable formats: We do not accept screenshots, images pasted into other documents, photos of screens, or photos of printouts.

File Format and Size Requirements

  • Accepted file types: JPEG, JPG, PNG, or PDF (limited to one file).

  • File size for PDFs: At least 1 KB and no larger than 4 MB.

  • File size for other formats: At least 100 KB and no larger than 4 MB.

Unacceptable Document Formats

The following types of documents will not be accepted:

  • Photographic issues: Screenshots of photos, images pasted onto other documents, pictures of screens, or photos of printed materials.

  • Non-physical forms: Digital versions of driving licenses or ID cards.

  • Scanned copies: Any scanned document is not valid.

  • Condition of the document: Expired, damaged, dirty, illegible, or watermarked documents are unacceptable.

  • Image quality problems: Blurry, overexposed, black-and-white, or uncropped images with a visible background.

  • Formatting issues: Overcropped or cut-off images, files containing multiple sides or documents, or documents photographed at an angle, rotated, or upside down.

  • Invalid types of documents: Travel documents other than passports, ID cards, or driving licenses.

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