This article is intended for Czech businesses that are eligible for or part of our Czech marketplace, and wish to set up the Payments feature.
If you are a business outside the Czech Republic or a Czech business not interested in joining the marketplace, please follow this alternative guide for setting up the Payments feature.
Thanks to the feature of payments, customers can pay you for services in advance while booking. Currently, this setup is available only for Czech businesses (that is why the screenshots and links are in Czech).
Advantages:
You will receive the money in advance. You will have a guarantee of income even if the customer doesn't show up.
You will save the time you spend paying and issuing bills.
You reduce the risk of virus transmission while handling cash.
We will promote your Booking Website at our marketplace. Along with payments, we will publish your business on the marketplace Reservio.cz. Thanks to this, you will get more opportunities to promote your business, and you will be able to receive ratings from your customers.
How does it work?
Your customers can pay for the selected service with one click while booking it. Prices of services are final. But you can set up this price only as a deposit – your customer will pay the rest when he visits your business.
If the customer cancels the reservation, the payment is automatically refunded to their account. In the settings, you can choose when customers can cancel the reservation for free.
With the launch of the payments function, we will also publish your business on the marketplace Reservio.cz.
If you are currently using an iframe, it will no longer work after launching the payments. The reason is the security of payments, which must be made exclusively on our website Reservio.cz.
Payments can be set as mandatory, i.e., the client has the option to pay by card or pass, or optional, i.e., the client has the option to pay on the spot in addition to card and pass payments.
Example:
100 customers pay for reservations for 300 CZK = 30,000 CZK
5 reservations will be canceled (customers will be refunded) = -1,500 CZK
we deduct the refunded bookings from total sales 30,000 CZK - 1,500 CZK = 28,500 CZK
commission in the amount of 3% of received payments (0.03 x 30,000 CZK) = 900 CZK (we will issue a commission invoice for this amount)
the final amount minus the commission will be paid to the account 28,500 CZK - 900 CZK = 27,600 CZK
How to activate payments?
Payments are already used by thousands of services in the Czech Republic, activate them too. Please fill out this questionnaire and send the following documents to support@reservio.com or via chat:
photocopy of the identity card,
confirmation that you can act for the company (excerpt from the commercial register or scan of the founding agreement).
Your data and documents are completely safe with us. We need them to make everything legally sound. As soon as we receive your documents, we will prepare a Partner Services Agreement that we will sign together. Then, we will activate payments for you, and you will be able to receive money in advance for your services.
At the moment of setting up payments, the custom domain ceases to function because, for security reasons, payments must take place on the reservio.cz portal. Additionally, on the reservio.cz portal, it is not possible to change the design of the Booking Website or upload different photos other than the cover photo and logo.
What about receipts for your customers?
After paying for the service, the customer will find the receipt in their user account on Reservio.cz or in the Reservio mobile application.
When will you get the money?
Every Monday we send you money for the previous week. You'll also find a statement in your account where you'll see the following:
an overview of all received and returned payments,
total sales,
commission amount — we will issue a commission invoice with the calculated commission amount.
Do not pay the commission invoice. The commission already reduces the final amount. You can find an overview of payments and documents in your account in the Sales tab under Statements.
In the future, we will prepare even more detailed statistics and the possibility of filtering data for you.
What payment methods do we support?
Card payments:
Electronic wallets: