The payment feature is available to everyone, no matter what plan you are currently using.
Let your clients pay for services and events online in advance through Reservio via your Booking Website. This will increase your business efficiency, reduce the number of missed bookings, and save you time.
Find out below how you can activate payments, what payment methods are supported, what fees apply to payments and how refunds work.
How to activate payments?
Activating payments is very simple. Open the Sales tab and click on the Set Up Payments button.
In the next steps, you need to fill in your business details, set up your taxes, and choose your payment options. If you're not sure about the activation process, read this guide to learn everything you need to know.
Once payments are enabled, your clients will be able to pay for services, events, products, and passes in advance online via your Booking Website. They can choose directly from several payment options:
Credit and debit cards Visa, Mastercard, Maestro, Cartes Bancaires, Bancontact, Dankort
Apple Pay and Google Pay
cash on-site
Identity verification
To be able to process payments with Reservio, you need to go through a verification of your identity as well as your business. This verification takes place on the website of the payments provider, which is absolutely safe and secure.
There are 4 steps you need to complete:
Filling in the company details
Assigning the decision-makers for your business
Set up a bank account to which payouts are sent
Sign the Service agreement and PCI DSS questionnaire
For detailed information about the verification process, please refer to the guidance provided in this article.
Payment fees
Payment fees vary depending on the plan you're currently using and the currency in your country.
In addition, the fees will vary slightly depending on the payment card used and the bank the client uses, among other things. A detailed list of fees for payments can be found here.
Refunds
Refunds for online payments can be made for two reasons. Either the client cancels the booking according to your booking rules or you, as the business account manager, cancel the booking before its date. Either way, in both cases the client will automatically have the money refunded back to their account, usually within 3 business days.
For detailed information on how refunds are processed, please refer to the guidance provided in this article.
Exporting your transactions
If you would like to keep a detailed record of your transactions for your own accounting or reporting purposes, you can easily export this data from your account.
This feature allows you to download a comprehensive report that includes all relevant details about your transactions, making it simple to track payments, monitor financial activity, or prepare documents for your accountant.
💡Tip: In case you are not sure about payments, check out the Payments section in our Help Centre, where you will find detailed guides and answers to frequently asked questions.