For plans: Free, Starter, Standard, Pro
Works on: desktop browser, mobile app
Refunds for online payments can be made for two reasons. Either the client cancels the booking according to your booking rules or you, as the business account manager, cancel the booking before its date. Either way, in both cases the client will automatically have the money refunded back to their account, usually within 3 business days.
ATTENTION: The full amount will be refunded to the client's account. It means that the card payment fee (the amount of the fee depends on your current plan and other factors) will unfortunately be paid by you. If you want to avoid these situations, adjust your cancellation policy.
If you need to refund a client for a payment they have made somehow other than online, please see this guide for how to proceed.
You can issue a refund by deleting the specific booking through your Calendar or by selecting the transaction and processing the refund directly. 👇
How to issue a refund by deleting a booking in Reservio's calendar
Open the Calendar: Locate the specific booking you want to cancel in your Reservio calendar view.
2. Cancel the Appointment: Click on the booking, select Cancel, and choose the cancellation option. Ensure that the Refund client box is checked in.
3. Confirm Cancellation and Refund: Confirm the action by clicking "Delete".
How to issue a refund by selecting the payment in your Transactions
Navigate to the Sales section and go to Transactions.
Find the specific transaction you would like to refund.
Click on the Refund Payment button.
4. Confirm the refund by clicking Refund Payment again.
Would you like to check the status of your refund? Refer to this guide for easy navigation.
Are you unsure about online payments? Take a look at the Online Payments section of our Help Centre, where you'll find detailed guides and answers to frequently asked questions.
Where can I find this setting in the Reservio Business app
You can refund your payments in the mobile app as well! Follow these simple steps to cancel a booking and issue a refund:
Open the Calendar and select the booking you wish to cancel.
Tap the delete icon to cancel the booking.
In the cancellation confirmation screen, check the box labeled "Refund payment" if you'd like to issue a refund.
Confirm by tapping Cancel Appointment.
The booking will be canceled, and the refund process will begin automatically. The client will receive the refunded amount back.
💡Tip: To check the status of the refund, refer to this guide: How can I check the status of the refund?