We are sorry to see you leaving. If you change your mind in the future, there is an option to recover your account.
Refund of your payment
If you've recently made your first purchase of our premium services, you can ask our Customer Care for a refund as long as it is within 15 days after the payment was processed (that's the period when we guarantee the refund).
How to delete my account
If you want to delete your account, you can do so while logged into your account.
Go to Business — My Business — Business details.
On the right side of the page, find three dots and click the Delete account button.
You will be asked to write a reason why you want to delete your account.
Confirm and it's all done and deleted.
We will be happy if you write us feedback on why you are leaving Reservio.
What if I want to recover my account?
If you change your mind later and still want to continue using your account, you can recover it. After the deletion, you will receive an email with a link valid for 7 days which you can use to reactivate the account.
If you have any issues, please contact our Customer Care at any time.
How to delete a business and user account in the mobile app
In the Reservio Business app, you can delete both your business account (as in the web browser) and your user account. Learn about the differences below.
Deleting the business account
If you want to remove your business from the scheduling software completely, follow the instructions below:
Click on the Settings icon in the bottom bar.
Select Profile under the Business heading.
Click on the three dots in the upper right corner.
Confirm your decision by clicking on the red Delete business profile button.
Deleting a user account
If you have user access to the company's booking calendar but for some reason, you don't want it, delete your user account. In this case, the business continues to work as usual, and only one user is removed. Deleting a user profile is possible only in the Reservio Business mobile app.
Click on the Settings icon in the bottom bar.
Select My Profile under the Profile heading.
Click on the three dots in the upper right corner.
Confirm your decision by clicking on the red Delete user account button.
In the next step, write and Send us feedback, or click Skip feedback.
Enter the password you are using to log in and click on the red Delete my user account button
TIP: If you want to delete an entire business account, you can do so via the Profile tab under the Business heading. If you accidentally delete your user account instead of the business account, the business will continue to work and your clients will still be able to book. You just won't receive notifications about new bookings or you won't be able to log into the booking calendar. In this case, contact our Customer Care, who will help you delete the business account. But keep in mind that deleting a user account is permanent and cannot be undone.