As a business, it's important to understand the various stages of a refund request and how to communicate these statuses to your customers. You can easily check the status of any refund request by navigating to the Sales section and selecting Transactions in your account. Below are the key refund statuses that you will encounter when processing a refund:
1. Refund Requested
This status means that you've submitted a request for a refund, but it has not yet been processed. After processing, your refund status will be updated.
2. Refunded
This indicates that your refund has been successfully processed and issued. The money should be on its way to the payment method used in the original transaction, typically within 3 business days. However, depending on your bank or card provider, it may take additional time for the funds to appear in your account.
3. Completed
The refund process is fully completed. The funds have been returned to your credit card or payment method, and there are no further actions required.
These settings are available exclusively for the payments feature powered by the Adyen platform. For customers using ČSOB payments (available only in the Czech Republic), refunds are processed exclusively by our Customer Care team.