Reservio Payments lets you accept card payments, receive bank payouts, and manage invoices - all in one place. To start using this feature, complete a quick 2-step setup:
Fill in your business and bank details in Reservio.
Complete identity verification (via Adyen).
1.1 Navigate to the Sales tab
Go to your Reservio account and open the Sales tab.
Click Set up payments to begin the onboarding process.
1.2 Fill in billing details
Choose your Business type (e.g., Organization, Sole trader).
Enter your Company name, Business ID, and optionally, Tax ID / VAT number.
Provide your Billing address (this appears on receipts and invoices).
Add your Contact details, including email and phone number.
1.3 Choose Your Industry
Select all the industries relevant to your business (e.g., Health, Courses, Pet Services).
You can select multiple industries or choose Other if not listed.
1.4 Provide Payout Details
Enter your IBAN where your payouts will be sent.
Your Payout currency will be automatically set based on the country of your business.
Once completed, click Save & Verify to move to the verification step.
1. Company details
In this step, you’re asked to provide specific information about your business and its business structure like the name of your business, company structure, e.g. is it a private company or incorporated; VAT number, and so on.
You can see which steps are missing information if there’s no green check mark displayed. You can go through all of them to check the validity of the information, then scroll down and click Next to proceed to the next step.
Once you’re done and all information is filled in, click Save and go to overview.
2. Decision-makers
In this step, you assign the key roles in your business to individuals and fill in their information for the provider to check and verify their identity. You need their ID (that can be national ID, passport, or driver’s license), address, email, and phone number.
ID can be scanned directly using the camera of your device (Instant verification), or images can be manually uploaded (Manual upload). You need both the front and back of the document.
To comply, you need to fill in both Owner and Signatory even in the case both roles are held by the same person.
Once you fill in all the information, click Submit at the bottom of the summary page.
3. Bank account details
In this step, you fill in the information of your bank account to which the payouts will be sent. Prepare to fill in your IBAN and documents proving the ownership of the bank account such as a bank statement, a deposit slip, a screenshot of the online banking environment, an official letter or email from the bank, or a check.
Once you fill in all the information, click Submit at the bottom of the summary page.
4. Signing Services Agreement and PCI DSS questionnaire
After reading the Service agreement (terms and conditions of our payments provider), you select the signatory, confirm you have read the terms and conditions, and click Sign.
The PCI DSS are global requirements that aim to protect cardholder data and have to be fulfilled by every company that deals with card payments. After reading the questionnaire, you select the signatory, confirm you have read the questionnaire, and click Sign.
Completion
Once all 4 steps are completed and all information is verified (green check mark ✅ displays next to the section name), click on Back to Reservio. You land on a screen informing you about successful verification.
To ensure your account is verified within two working days, your proof of identity must exactly match your banking or company registration documents. If there are any discrepancies, your application will be rejected. For instance, if a bank account is registered under "Sarah Miller," the bank statement must also show "Sarah Miller," not "S. Miller" or any other variation.
For more information about verification requirements, click here.