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How long will it take to verify my identity to accept payments?

Updated over 2 weeks ago

In the last step of the activation process, we will verify your identity based on the information you have filled in and the documents you have provided. This verification can take up to 3 business days, but in most cases, verification will take place immediately.

The Onboarding Process: What to Expect

  1. Document Submission: Upload the required documents through your Reservio account.

  2. Verification: One you upload the documents, they will be reviewed to ensure compliance and mitigate risks. If you see the Verification failed message in the Sales tab - Payments, you will need to perform verification again. Click on the Try again button to correct errors or fill in missing documents or information.

  3. Approval: Once completed, you will see a Verification Successful sign in the Sales tab - Payments

What should I do if my identity verification is not successful?

If the identity verification fails for any reason, you can review the details and the cause of the issue on the payment provider’s website where the verification was attempted. You’ll also see the error message in the Payments under Sales tab, where you’ll be able to make the necessary corrections.

Identity verification can also fail because you are running a type of business that is not supported by your payment provider.

A list of unsupported businesses can be found here.

Adult:

  • Gentleman's clubs, topless bars, strip clubs, sexually oriented massage parlors, saunas, escort agencies, or any sexually related services.

Financial businesses:

  • Insurance sales and services (life)

  • Security brokers /investments of any kind including the purchase of: securities, currencies, derivatives, commodities, shares, options, precious metals, other financial instruments

Intellectual Property (IP):

  • essay mills, paper mills where the intent is to falsely submit documents as their own work

  • products designed to circumvent copyright protection techniques or to otherwise facilitate the unlicensed use of copyrighted material

Marketing practices:

  • business investment opportunities operating as ‘get rich quick schemes’

  • business models that use ransom- or extortion-like practice

  • fake references and other services or products that foster deception

  • inbound telemarketing for postcards or mailings

  • products or services that promote hate, violence, discrimination, terrorism, harassment, or abuse in any shape or form

  • pyramid selling, chain letters, or other financial scams

Other:

  • governmental services, such as embassies or consulates

  • intravenous therapy (e.g .IV drip bar, vitamin infusions)

Please note that unfortunately payments cannot yet be accepted during the verification process.

Want to learn more about online payments? Check out the Payments section of our Help Centre for detailed guides and answers to frequently asked questions.

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