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I can’t log into my account

Updated over a week ago

If you're having trouble accessing your Reservio account, it could be due to a number of common issues—such as incorrect login details, account type confusion, or missing access rights. This guide will help you identify the cause and get back in without delay.


🔁 Check the type of account

Reservio has two separate account types:

  • Business account (for service providers) → Log in at www.reservio.com

  • Personal account (for end customers) → Log in through the Booking Website of the business you want to visit

Solution: Make sure you’re logging in on the correct page. If needed, sign up for the right type of account.


🔑 Forgot your password?

It happens to the best of us.

Solution:
Click “Forgot your password?”, enter your email, and follow the link in the reset email to set a new one.


📧 Forgot your email or used the wrong one?

You might’ve used a different email or made a typo during sign-up.

Solution:
Try other email addresses you own. If nothing works, contact Customer Care to help you identify or update your account email.


👥 Logging in as staff?

You need to be invited and approved by your account admin to access a business account as a team member.

Solution:

  • Ask your admin to confirm your access

  • Check your inbox (and junk folder) for an invitation email

  • Accept the invitation to activate your login

If you’ve already logged in but don’t see your work calendar, your profile may not yet be linked to a staff member. Ask your admin to assign it.


🔐 Logged in via Google, Apple, or Facebook?

If you or a team member logged in using a third-party option (Google, Apple ID, or Facebook), your password may have been automatically reset for security reasons.

Solution:
Click “Forgot your password?” and follow the steps to create a new password to regain access.


Still stuck?

No stress—contact our Customer Care, we will be happy to help you solve the problem. 😊

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