If you want to update the email linked to your Reservio business account, our Customer Care Team can assist you. Simply reach out to them, and they'll handle the change for you. You can also be assured that updating your email won't cause any data loss, as all appointments, client directories, and other data remain tied to your profile. Reservio requires requests for email changes to come directly from the current administrator in order to validate identity and ensure account security. Note that the Customer Care team operates exclusively online, and email updates cannot be processed via phone support.
If your current email address has been compromised, follow these steps to update it:
Why Verification Is Necessary Email modifications are sensitive changes and directly impact account operations. Reservio prioritizes the security of your account, requiring validation by the existing administrator to prevent unauthorized access or disruptions.
Contact the Reservio Customer Care team with the new email address you would like to use.
The Customer Care team will update your profile in the system.
After the update, use your new email address for admin login. Additionally, if you have forgotten your password, you can reset it using the 'Forgotten password' option on the login page. This process ensures that you can regain secure access to your account without losing your appointments or client directory. Alternatively, instead of changing the administrator's email address, you can add a new administrator account using the desired email address. This provides flexibility for managing account access.
However, if you only need to modify the email for admin notifications, the ones about all your bookings, you can do that yourself. For step-by-step instructions, refer to our guide. This ensures that you can manage specific notifications independently while keeping your primary account secure.