If admin notifications aren't coming through, here's a quick guide to fix the issue:
1. Check Notification Settings
At first, it is good to check if you have admin notifications enabled.
Log in to your account.
Click your profile icon in the upper right corner. Access User Profile & Settings:
Go to Notifications:
Turn on required alerts:
2. Verify Contact Info
If you have admin notifications enabled in the settings, check that your contact information are correctly entered in your account.
Go to the Online booking tab. Select Setup and click Business profile. Ensure your email/phone info is correct:
3. Check Spam/Blocked Lists
Check your spam folder for Reservio emails. Make sure your email provider didn't block our notifications.
Additionally, ensure that Reservio's email domains are whitelisted in your email provider settings. Whitelisting helps prevent messages from being marked as spam, ensuring smooth delivery.
Mark Reservio emails as "Not Spam."
To whitelist Reservio emails, add "support@reservio.com" to your email provider's safe sender list or contacts.
Pro-Tip: Regularly monitor notification delivery and ensure that your client database has valid, up-to-date email addresses to avoid future issues.
If issues persist, reach out our customer support for further assistance.