The client likely doesn’t have a registered account with their email address yet—even if you see them in your Clients list.
Explanation:
If a client tries to reset their password and sees the message “Account does not exist,” it means their email is not registered with Reservio.
This often happens because:
You created the client manually in the Clients section, or
The client was added automatically when they made their first booking (without creating an account).
In both cases, the client profile exists in your system, but the client hasn’t completed registration.
What to do:
Ask the client to:
Go to your Booking Website.
Click on Log In / Sign Up.
Choose Create an account and complete the registration using their email.
Once registered, they’ll be able to log in and manage bookings.
How to check if a client is registered:
You can identify registered clients in the Clients section:
If the client is registered, you can’t edit their details manually.
If the client is not registered, you can freely edit their profile.