For plans: Free, Starter, Standard, Pro
Works on: desktop browser, mobile app
Reservio offers flexibility for different types of bookings, whether you want multiple clients to book a shared time slot or prefer individual appointments. In this article, we'll guide you on how to enable multiple clients to book the same time slot and manage it efficiently.
Check Your Calendar Type
The first step is to ensure that you have selected the correct calendar type during your registration. Here's how to check:
Click into your calendar.
If you can create an event, it means you have the calendar for events activated. If, on the other hand, you are asked to fill in a client's name right away, you are using the calendar for individual appointments.
For Calendar Type: Individual Appointments
If you're using the calendar for individual appointments, typically for services like massages or haircuts, keep in mind that the number of clients who can book the same time slot simultaneously depends on the number of staff members available at that time. In order to allow multiple clients to book the same time slot, follow these steps:
Add Another Staff Member: Start by adding a new staff member to your Reservio account. Detailed instructions can be found in this guide.
Assign Services: After adding the new staff member, assign them the services (section Settings -> Business -> Staff -> Assigned services) that can be offered to multiple clients simultaneously.
Where to find this setting in the Reservio Business app
You can also assign services directly in the Reservio Business app. To do so, open the app and select Menu from the bottom navigation bar. Then, go to Staff, choose the newly added staff member, and tap the pencil icon next to Services.
From there, you can select the services that can be provided to multiple clients at the same time. Don’t forget to click Save to confirm your changes.
For Calendar Type: Group Events
If you use the calendar for group events, suitable for organizing activities like language lessons, gym classes, and other group-based events, you can create an event and limit the number of participants. This way, you can manage the bookings effectively, ensuring you have the right number of participants for each event.
Access the event within the Calendar by clicking on it and then select the "Edit" option.
Edit the capacity:
Once changes are complete, click 'Save'
Where to find this setting in the Reservio Business app
You can also create an event and set a participant limit directly in the Reservio Business app.
To do this:
Open the app and navigate to the Calendar.
Select the event you wish to edit, then tap the three dots in the top right corner.
Under Capacity, choose the maximum number of participants allowed.
Be sure to tap the tick icon to save and confirm your changes.
Correcting Calendar Type
If you find that you've chosen the incorrect calendar type, don't worry; there are ways to adjust it:
Contact Customer Care
Get in touch with our Customer Care team, and they will assist you in changing your calendar type to suit your needs.
Create a new account
Alternatively, you can delete the existing account and create a new one during registration. Make sure to select the correct calendar type that aligns with your services. This is a helpful option if you want to completely reset your account's settings and start anew.
Deleting your existing account and creating a new one can be particularly useful if you prefer a fresh start with the correct calendar type, ensuring that your scheduling experience aligns perfectly with your business needs.