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What to check when clients can't make bookings
What to check when clients can't make bookings

Clients aren't able to create booking. Booking Website doesn't work.

Updated this week

Are your clients experiencing difficulties making reservations on your Booking Website, even though your account is set up? Fret not! There might be a few settings that need tweaking. Let's explore common reasons why clients may be unable to create a reservation and how you can resolve them:

  1. Service unavailability for online booking

    If your clients can't book a specific service online, it might be because the setting is disabled. To enable online booking for a service:

    • Go to the Business tab.

    • Navigate to Scheduling and then Services.

    • Find the service in question and open its settings.

    • You'll see there an option for online booking. Slide the toggle to the right to enable it (turn it green).

  2. No employee assigned to the service

    Ensure that the service has an assigned staff member. To assign staff to a service:

    • Head to the Business tab.

    • Go to Scheduling and then Services.

    • Open the card of the specific service.

    • Click on "Edit" on the right side.

    • Add the appropriate staff member.

  3. Booking time limits

    If your booking rules restrict reservations to a certain timeframe, you may want to adjust this setting:

    • Navigate to Business, then Scheduling, and finally Booking Rules.

    • Look for the Booking Time Limits section and make the necessary changes.

  4. Hidden service section

    If clients can't find any service on the Booking Website, it might be hidden:

    • Go to the Marketing tab and then Design.

    • Look for the services section; if the eye icon is crossed out, click on it to make the section visible.

  5. Missing opening hours

    Ensure that you have set up your business's opening hours:

    • Navigate to Business, then My Business, and finally Business Details.

    • Set the opening hours in the respective tab.

  6. Employee availability

    If an employee's custom booking hours are preventing reservations, follow these steps:

    • Go to Business, then Scheduling, and Staff.

    • Open the employee's card.

    • Adjust the settings under "Set Custom Booking Hours".

  7. Google synchronization

    When events land on your Google Calendar, Reservio ensures they're mirrored, blocking corresponding slots.

    Check your calendar for these events too.

By addressing these common issues, you'll ensure a seamless booking experience for your clients. If the problem persists, don't hesitate to reach out our Customer Care Team for further assistance.

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