If your clients are having trouble booking on your Booking Website even though your account is set up, there are a few common settings that might need adjusting. Go through each section below to find and fix the issue.
Service unavailability for online booking
If your clients can't book a specific service online, it might be because the setting is disabled. To enable online booking for a service:
Go to the Settings tab.
Navigate to Inventory and then Services.
Find the service in question and open its settings.
You'll see an option for online booking. Slide the toggle to the right to enable it (turn it green).
No employee assigned to the service
Ensure that the service has an assigned staff member. To assign staff to a service:
Head to the Settings tab.
Go to Inventory section and select Services.
Open the card of the specific service.
Click on "Edit" on the right side.
Add the appropriate staff member.
Booking time limits
If your booking rules restrict reservations to a certain timeframe, you may want to adjust this setting:
Navigate to Online booking, then Setup, and finally Booking rules.
Look for the Booking time limits section and make the necessary changes.
Hidden service section
If clients can't find any service on the Booking Website, it might be hidden:
Go to the Online booking tab and then Design.
Look for the services section; if the eye icon is crossed out, click on it to make the section visible.
Missing opening hours
Ensure that you have set up your business's opening hours:
Navigate to Settings, then Business, and finally Availability.
Set the opening hours in the respective tab.
Employee availability
If an employee's custom booking hours are preventing reservations, follow these steps:
Go to Settings, then Business, and Staff.
Open the employee's card.
Adjust the settings under "Set Custom Booking Hours".
Google synchronization
When events land on your Google Calendar, Reservio mirrors them and blocks the corresponding time slots. If you've synced your Google Calendar, check it for events that might be blocking availability.
By addressing these common issues, you'll ensure a seamless booking experience for your clients. If the problem persists, don't hesitate to reach out to our Customer Care Team for further assistance.