Sometimes, clients may encounter difficulties when trying to complete a reservation in Reservio. These challenges usually fall into one of three categories: account verification issues, business-specific booking policies, or technical/system-related problems.
Below you’ll find the most common causes and solutions.
1. Account Verification Challenges
If a client’s account is not verified, reservations may not go through.
How to fix it:
Check your email inbox for a verification email from Reservio.
Open the email and click the confirmation link.
Once verified, you should be able to complete your booking.
⚠️ Tip: If you’re opening booking links from social media apps (e.g., in-app browsers), this may cause problems. Instead, open the booking site directly in a standard web browser like Chrome, Firefox, or Safari.
2. Business-Specific Booking Policies
Some businesses limit online bookings to existing clients only.
If you’re a new client:
Your first booking must be created directly by the business.
After that, once the business has added you as a client or processed your first booking, you’ll be able to reserve future appointments online.
⚠️ Note: If you see available time slots but can’t book them, it may not be a system error. Instead, it could be part of the business’s policy (e.g., membership management).
3. Technical and System-Related Issues
Sometimes booking problems come from system configuration or technical settings.
What to check:
Ensure booking rules allow new clients to make reservations.
Confirm staff schedules, assigned services, and working hours are set correctly.
Browser troubleshooting:
Clear your browser’s cache and cookies.
Make sure your browser is updated to the latest version.
Try using an incognito/private window or a different browser.
Summary
To resolve booking issues, clients should check:
Account verification (email confirmation, browser choice)
Business-specific restrictions (new client policies, membership rules)
Technical configurations (system setup, browser troubleshooting)
By identifying which of these applies, most booking challenges on Reservio can be resolved quickly and efficiently.