Are you trying to make a booking and the system reports an error? Several situations may arise, but you can solve them yourself:
Issues during the booking process often arise from user input errors or service limitations defined by the business being booked. Understanding these causes can help address problems more effectively.
The time you want to book has been booked a while before you and is no longer available — please choose a different time.
You are already booked for this event — Unfortunately, it is not possible to book additional spots for an event where you have already made a booking. Alternatively, check that you are booking for the correct event.
The selected event is full — choose another time or another event.
The payment has failed — try paying again, or choose a different payment method. If you are unable to solve the problem, please contact our customer care who will be happy to help you.
Either the selected booking time is not valid or the event has been canceled — the business has changed or canceled this existing event, so choose another one.
Only existing clients for this business can make a booking — the business has bookings open only to clients who are already in their database. Contact the business for further assistance.
Only new clients or clients with a valid pass can make a booking — check that you are applying the correct pass with money or free admissions left. However, if you haven’t purchased a pass from this business, contact them for further assistance.
The booking wasn’t verified due to connection issues — check your internet connection and re-try to make the booking.
You need to verify your email address to complete this reservation — check your email box and click the "Go to account" button in the "Welcome to Reservio" confirmation email.
The business has reached its booking limit — contact the business for further assistance.
Required fields were not saved or completed — Ensure that all mandatory fields, such as personal details, are filled out and saved before proceeding.
No available services listed for the business — The business may currently have no services available on Reservio. Confirm by consulting the business directly or checking for external booking options.
Tips for a Seamless Booking Experience
Always ensure your personal details are up-to-date and saved on your account.
If you consistently encounter issues, try refreshing your browser or clearing cache and cookies.
Reach out to Reservio customer support for assistance if problems persist.
Communicate directly with the business for clarity on their service status.
It may also happen that you see the message "Oops! We’re not sure what happened”. In this case, contact our customer care.