For plans: Free, Starter, Standard, Pro
Works on: desktop browser, mobile app

If your customers are telling you they can't find any available time slots when trying to book, there are several common causes. Work through this checklist to identify and fix the issue.

1. Check your opening hours

Your Booking Website only shows slots during your set opening hours.

Go to Settings → Opening hours and make sure your hours are correct.
If you've recently changed your hours, the Booking Website updates immediately — ask your customer to refresh the page.

2. Check staff working hours

Each staff member has their own working hours, which may differ from the business opening hours. Customers can only book during the overlap.

Go to Staff → select the staff member → Working hours.
Make sure the working hours cover the times you want to offer bookings.

3. Check for vacation days or time off

If a staff member has set vacation days, those time slots won't be available.

Go to Staff → select the staff member → Vacations.
Check if there's an active vacation covering the dates your customer is trying to book.
Also check Settings → Schedule for particular days for any overrides.

4. Check buffer times

If you've added buffer time before or after a service, it reduces the number of available slots.

Go to Services → select the service → Buffer time.
A 30-minute service with a 15-minute buffer takes up 45 minutes in the calendar, meaning fewer visible slots.

5. Check booking rules and time limits

Booking rules control how far in advance customers can book and how close to the appointment time.

Go to Settings → Booking rules.
Minimum time before booking — if set to 24 hours, customers can't book for today or tomorrow.
Maximum time in advance — if set to 30 days, customers can't see slots further than 30 days out.
If you need different rules per service or staff member, check the per-service booking rules.

6. Check if slots are already fully booked

If all available slots for a given time are taken, customers won't see them.

Open your Calendar and check the day your customer is trying to book.
If you want to allow multiple clients to book the same slot, go to Services → select the service → enable Multiple bookings per slot.

7. Check the maximum bookings per day limit

If you've set a limit on how many bookings can be made per day, the remaining slots will disappear once the limit is reached.

Go to Settings → Opening hours → Booking frequency.
Check if the number of available slots matches what you expect.

8. Make sure online booking is enabled

If online booking is disabled, no slots will appear on the Booking Website.

Go to Settings → Online booking and make sure it is turned on.
Also check that the specific service is enabled for online booking under Services → select the service → Online booking.