When using Reservio for creating reservations, clients will be prompted to fill out a booking form.
1. Mandatory information
Booking form includes three mandatory fields: name, email address, and phone number. These fields are crucial for effective communication and appointment management.
Why these details matter?
Name: Helps in personalizing the booking and facilitates smoother interactions. The name field is singular, not divided into first and last names, simplifying the process for clients.
Email address: Serves as a primary mode of communication and a means to send
booking confirmations, reminders, and other important information.
Phone number: Enables quick communication, especially in the case of last-minute changes or emergencies.
It's important to note that Reservio does not allow you to modify the system settings to exempt any of these mandatory fields. This ensures a consistent and reliable collection of client information across all bookings.
2. Additional question field
While the booking form requires the standard fields—name, email, and phone—you now have the flexibility to add one additional question to the form. This question can be customized to gather specific information relevant to your business or service.
Importantly, you can choose whether this supplementary question is mandatory or optional. If set as optional, clients can proceed with the booking without answering it. If marked as mandatory, clients will be required to provide an answer before completing their reservation.