The last step in activating online payments requires verifying your identity. Once you have filled in the necessary information and documents, we will let you know within 3 working days (but mostly immediately) if everything went well or if there was an error.
If the verification fails for any reason, you can find out what went wrong in the process on the online payment provider's website (through which you verified your identity). You'll also see the error when you open the Sales tab - Payments, where you'll also need to correct it. Then redo the identity verification.
Please note that unfortunately online payments cannot yet be accepted during the verification process.
Identity verification can also fail because you are running a type of business that is not supported by your online payment provider.
A list of unsupported businesses can be found here.
A list of unsupported businesses can be found here.
Adult:
Gentleman's clubs, topless bars, strip clubs, sexually oriented massage parlors, saunas, escort agencies, or any sexually related services.
Financial businesses:
Insurance sales and services (life)
Security brokers /investments of any kind including the purchase of: securities, currencies, derivatives, commodities, shares, options, precious metals, other financial instruments
Intellectual Property (IP):
essay mills, paper mills where the intent is to falsely submit documents as their own work
products designed to circumvent copyright protection techniques or to otherwise facilitate the unlicensed use of copyrighted material
Marketing practices:
business investment opportunities operating as ‘get rich quick schemes’
business models that use ransom- or extortion-like practice
fake references and other services or products that foster deception
inbound telemarketing for postcards or mailings
products or services that promote hate, violence, discrimination, terrorism, harassment, or abuse in any shape or form
pyramid selling, chain letters, or other financial scams
Other:
governmental services, such as embassies or consulates
intravenous therapy (e.g .IV drip bar, vitamin infusions)
Want to learn more about online payments? Check out the Online Payments section of our Help Centre for detailed guides and answers to frequently asked questions.