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Can I provide cancellation explanations to clients?
Can I provide cancellation explanations to clients?

Adding explanations to cancellations

Updated over 5 months ago

Absolutely! When deleting a reservation, you can add a personal touch by leaving a message explaining the reason.

Whether it's an individual meeting or a group event, if you have a client's email address on record, this feature allows you to explain the reason behind the cancellation. You can find a delete button in the lower right corner of the window with the booking details. When deleting a reservation, a message box appears, enabling you to input the details. Simply confirm by clicking the "Delete" button to offer a clear and informative cancellation experience for your clients:

How to leave a message in the Reservio Business app

If you are managing bookings through the mobile app, the process remains seamless. You can cancel the reservation by clicking on the trash can icon next to the tick. When deleting a reservations, you can add the reason for cancellation directly to the notification, enhancing communication further.

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